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CONTACT US FORM
47 Kryou Nerou Avenue
5341, Ayia Napa
Tel: +357 23 819900
Fax: +357 23 721818
© 2020 Bella Napa Hotels Ltd. All rights reserved
At the time of booking (or soon after that) your credit card will be charged a prepayment deposit equal to 30% of the total reservation amount.
This prepayment deposit is not refundable in case you cancel your reservation 7 days (or less) prior to your arrival.
Remaining balance to be paid on arrival.
This is a last-minute booking. Last minute bookings cannot be modified or cancelled without penalty. If you like to modify or cancel this booking, please check our Cancellation Penalty Policy below and contact our reservation department.
Guests can cancel free of charge until 7 days before arrival. In such a case the 30% prepayment deposit will be returned to your credit card.
If cancelled within the 7 days before arrival period, the 30% prepayment deposit will not be refunded and will be kept as a cancellation fee.
In case of no-show, 100% of total reservation amount will be charged as a cancellation fee.
In case of Early Departure, 50% of the remaining unused stay will be charged.
Check-in time: 14:00
Check-out time: 12:00
At Amarande Hotel Ayia Napa, we are committed to protecting and respecting your privacy. Please read this notice as it contains important information about how we use personal data that we collect from you or that you provide to us.
This Privacy Notice describes how we collect, use, process, and disclose your information, including personal information about you (hereinafter, the “User”), in conjunction with your access to and use of our booking system.
By reading this Privacy Notice, the user is hereby informed on how we collect, process and protect personal data furnished through the booking engine.
The User must carefully read this Privacy Notice, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether they wish to provide their personal data, or those of third parties, to Amarande Hotel Ayia Napa.
When this notice mentions “booking system,” “booking engine,” “system,” “website,” “platform,” “app,” “webapp,” “services,” “online services,” it refers to all pages and functions under https://amarandehotel.reserve-online.net/ unless specified otherwise.
By accessing the platform or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this notice from time to time. You should check this notice frequently to ensure you are aware of the most recent version.
When this notice mentions “we,” “us,” or “our,”, “data controller,”, “controller,”, it refers to Amarande Hotel Ayia Napa.
Amarande Hotel Ayia Napa operates this booking system through a data processor, as explained below. For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, we are the Data Controller. There is a strict contractual framework between the data controller and the data processor for the protection of your personal information. We are:
Amarande Hotel Ayia Napa47, Kryou Nerou30192, Ayia NapaCY
The User may contact our Data Protection Officer:
Data Protection Officer email@example.com
WebHotelier operates this booking system on behalf of Amarande Hotel Ayia Napa and is committed to protecting the privacy of the users of this system. WebHotelier is:
WebHotelier Technologies LimitedMnasiadou 9 (Demokritos Building, Office 16)1065 NicosiaCyprus
For the purposes of the GDPR, where WebHotelier processes your personal data on behalf of Amarande Hotel Ayia Napa, WebHotelier is the the Data Processor. When this notice mentions “data processor,” “processor,” “WebHotelier,” it refers to WebHotelier Technologies Limited.
WebHotelier is a certified PCI-DSS Level 2 Service Provider audited monthly by Trustwave.
The User may contact WebHotelier’s Data Protection Officer:
Data Protection Officer firstname.lastname@example.org
The data requested in the forms accessible from the booking engine are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.
In the event of registration and/or access through a third-party account, we may collect and access certain information of the User’s profile from the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above.
In the event that the User provides third-party data, they declare that they have the third party’s consent and undertake to provide the interested party -the data holder- with the information contained in this Privacy Notice, duly exonerating us and our data processor from any liability in this regard. However, we may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.
Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).
The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.
Depending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:
We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or if the User requests their withdrawal from us, opposes or revokes their consent.
The criteria used to determine our retention periods include:
The data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.
Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.
To revoke such consent, the User may contact us through the appropriate channels.
By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between us and the User, the processing would be legitimized as it is necessary for compliance with said purposes.
We will use and disclose Personal Data as we believe to be necessary or appropriate:
We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.
We may transfer your personal information to our data processor(s) or/and sub-processor(s) based outside of the EEA for the purposes described in this notice. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘ Privacy Shield’ scheme).
Our data is stored in the cloud using Amazon Web Services in N. Virginia, USA and in Frankfurt, Germany. If you are accessing any of our systems from outside the USA, you acknowledge that your personal information may be transferred to the USA, a jurisdiction which may have different privacy and data security protections from those of your own jurisdiction, to be processed and stored.
Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to us is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.
Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to us for the purposes indicated.
Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to us or third parties.
The User may contact us at any time free of charge, to:
Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Data Protection Authority.
We will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.
Rates include all taxes • Check In time: 2 PM / Check Out time: 12 PM • This is an Adults Only property with a minimum age of 16 years to enter or stay. A photo ID or passport may be required • All hotel interior areas and restaurants’ terraces during meals are non-smoking • Pets are not allowed • The hotel reserves the right to pre-authorize credit cards and / or charge the agreed deposit amount • All requests or preferences are upon availability and cannot be guaranteed unless confirmed by a separate e-mail from our reservation department.