AMARANDE HOTEL POLICY STATEMENT

Introduction

The purpose of these statements is to document and communicate to all involved parties (e.g. customers, shareholders, employees, society) the management policies of Hotel Amarande in order to establish its philosophy, strategy, values and culture company.

Quality, sustainability, food safety, occupational safety and the working environment are the main components of our company, along with financial prosperity. The vision of the creators of the Amarande Hotel was to create a hotel, that would be a model for the guests, designed for adults, with high 5* standards and at the same time an excellent working environment for the employees.

The company’s policy covers the following topics:

Quality Control
Occupational Health and Safety Management
Food Safety Management
Environmental Management
Human Resources Management

All policy statements are directly linked to the company’s vision, mission, values, and culture, and include a commitment to comply with applicable legislation, a commitment to continuous improvement and set the main points for defining and reviewing thematic objectives.

The Hotel’s management prepares, drafts, approves, revises, and adapts the hotel’s policy statements according to the new data.

The hotel management communicates and explains the policy statements to all its executives and staff. They are also disclosed and available to travel agents, customers, partners, suppliers, government authorities and other interested parties.

The company was founded in 1982 by the late Takis Pavlou, a very respected and remarkable man. In 1984, the works were completed, and the Bella Napa Hotel opened for the first time. Its successful course lasted until 2019, when it was decided by the children of Takis Pavlos, who are now shareholders, to completely renovate and transform the hotel into the 5-star Amarande Hotel. Amarande integrates elegance, comfort, and minimal style with a sophisticated and modern design.

Unrivalled personal service, unique stylistic features and high technology create a harmonious, warm, and welcoming atmosphere.

The Hotel is classified in the 5* category, with upgraded services and facilities and a targeted clientele of adults and couples. The quality goal is the Hotel’s ranking and staying at the top of the region’s hotels and continuous improvement.

Amarande is a uniquely differentiated 5-star adults-only hotel in Ayia Napa and our slogan is:

Elegance and Unique Luxury

Our Values

Value for money holidays
Warm hospitality and local experience
Friendly service from multilingual staff
Continuous innovation
Respect for the environment
Respect for our customers

Our principles

Passion, Hospitality, Respect, Smile, Service, Continuous Improvement

Quality Management Policy

Our primarily principle and commitment are to provide our customers with high-quality services and products that fully cover their requirements and expectations and improve the level of quality management as defined in the applicable legislation and requirements of ISO 9001:12015.

To achieve the above:

We have implemented quality management systems in accordance with ISO 9001:2015, which are applied to all hotel activities and functions that have an impact on product/service quality and customer satisfaction.
We examine, assess, monitor, and review the external business environment and the internal operating environment, the needs, expectations of customers, employees, and stakeholders in all matters of policy statements.
We identify threats and opportunities, plan actions and prepare an action plan on the issues of the policy statements as part of the company’s strategy, vision, purpose and principles and values.
We set measurable and objective goals for the topics of policy statements. These goals are reviewed and evaluated in terms of their degree of achievement by the hotel management.
We monitor, measure, and evaluate critical parameters and processes.
We periodically check to confirm the effectiveness of the management systems in order to take the necessary corrective actions.
We provide fast, efficient, and friendly service to our customers and partners
We provide customers with “the best value for their money”, meaning the best quality and value in products and services for the money they pay.
We provide all the means, training, and information for employees on the issues of policy statements, the allocation of clear responsibilities and incentives for everyone’s participation in improving working conditions.
We provide staff with ongoing development, protection, and well-being in the workplace.
We use the best available quality of products, materials, and external services according to the hotel’s quality levels and their expected value from the customer.
We develop long-term mutually beneficial relationships with reliable, technologically advanced, and quality-conscious suppliers.

Food Safety Policy

The main principle and commitment of our hotel and every member of our team is the preparation and presentation of safe food and beverages and the improvement of the level of food safety management as defined in the applicable legislation and the requirements of ISO 22000:2018.

To achieve the above:

We have adopted food safety management systems in accordance with ISO 22000:2018, which apply to all hotel activities and operations that have an impact on food hygiene and safety.
We analyse the risks based on a risk study which assesses the probability of occurrence and their severity. We identify the critical control points and control points, considering the legislation, the recommendations of the competent authorities, sensitive consumers (consumers of special diets) and new scientific data.
We apply all the provisions of the risk study for the production and distribution of food that meet the needs and expectations of users, in a way that completely guarantees their hygiene and quality.
We support the Food Safety Team with all required means and resources.

Occupational Health and Safety Policy

The primarily principle and commitment of our hotel and every member of our team is the safety and health of employees, customers and third parties and the improvement of the occupational safety management level as defined in the applicable legislation.

To achieve the above:

We have adopted occupational health and safety management systems in accordance with legislation, which apply to all hotel activities and operations that have an impact on health and safety and the environment.
We have created a culture of safety and health sensitivity.
We have a complete and up-to-date occupational risk assessment study, which assesses the likelihood and severity of risks and defines control measures.
We take and monitor appropriate control measures to eliminate risks and reduce risk.
We manage incidents that harm human health and/or the environment to prevent from happening again.
We engage and consult with employees and support the Safety Committee with all required means and resources.
We prepare and train to deal with emergency situations.
We maintain the hotel facilities and equipment according to the highest possible levels of maintenance and cleanliness, functionality, and efficiency.
We provide all staff with the required facilities, the necessary equipment and means, information and training for the prevention of accidents, dangerous incidents and other undesirable situations related to Safety & Health.
We record and investigate all Health & Safety incidents, as well as other deviations from operating system procedures and instructions, so that corrective and preventive actions are taken to avoid their recurrence.
We check periodically to confirm the effectiveness of the Safety & Health system in order to take the necessary corrective actions.

Environmental management policy

One of the main principles and commitments of our hotel and every member of our team is to reduce our environmental impact and improve the level of environmental management as defined in the applicable legislation, the requirements of ISO 14001: 2015 and other standards.

To achieve the above:

We have adopted quality management systems according to ISO 14001:2015, which are applied to all the hotel’s activities and operations with an impact on the environment.
We identify, assess and review hotels’ environmental goals, impacts and objectives.
We apply good practices and measures to protect the environment and prevent pollution.
We monitor and measure the following important areas of environmental impact: Use of materials, hazardous substances, equipment, devices and accessories, energy, and water.
We manage equipment and materials until the end of their life cycle.
We promote cooperation with local authorities and organizations dealing with environmental issues.
We involve the employees, and they develop their environmental awareness and sensitivity.
We prepare and train to deal with emergency situations.

Policy of equal treatment, protection of minors and employment

Our hotel is against any form of discrimination and harassment of an employee, customer, supplier, or any other person on the basis of race, colour, culture, national origin, religion, age, sex, sexual orientation, marital status, political opinion, income, physical or mental disability and any other characteristic. The equal treatment policy applies to all decisions, terms and conditions of employment, customer service, supplier, and service provider contracts.

We condemn all forms of exploitation of minors, including sexual exploitation and are against child labour. Prohibition of child labour is a basic principle in all collaborations between our hotels, suppliers, service providers and extends to children of customers. We ensure that all employees are trained in children’s rights, in recognizing cases of child abuse and in applying the corresponding procedure. All suspicious activities will be reported to the appropriate local authorities, whether originating from customers or employees.

One of the core values of our hotel is respect for our employees and for this reason:

All employees receive benefits in accordance with the respective legislation which are given in full and on time at the end of each month.
We offer our employees all the benefits they are entitled to, based on the law, e.g. Social Security, rest, annual leave, and suitable working hours, as well as additional benefits e.g. free meals during working hours, uniforms, and training.
We offer a safe and healthy work environment and believe in the value of equal opportunities for advancement. We try to promote existing staff and it is rare that we seek people from other organizations for promotion purposes before giving our own staff a chance.
Any form of discrimination will not be tolerated and any employee who may have had such an experience is encouraged to report it to their superior.
During the recruitment process, a candidate’s country of origin is not an obstacle in any case, as long as the candidate can legally be employed in Cyprus. Nevertheless, we try to give as many employment opportunities as we can to people from the local community. In this way we strengthen the local economy and encourage local people to stay in their community.
We always support young people in the first steps of their career. More specifically, we make efforts to hire new talents and give them opportunities to advance within the organization. These individuals are the foundation of future professionals, and we play a vital role in their careers as they will be the future leaders of the hospitality industry.
All new hires are offered induction training and are introduced to the group’s policies, procedures, and manuals. They are given constant feedback on their performance.
We strengthen their skills by offering continuous training in various fields.
All employees have the opportunity to express their suggestions.
We do not give or receive any form of remuneration from employees before the start of their employment. All employees are hired with a written employment contract that covers the relevant legislation and a copy is given to the employees.
All employees receive benefits in accordance with the respective legislation.
We do not keep original personal documents of their employers such as passports and identity cards.
In the event of an employee’s departure (even before the end of the contract) he/she receives all benefits and salary based on the applicable legislation and agreements.
At our hotel, the well-being of our employees is a priority, and we treat them with the respect they deserve. We believe in coaching, and this is the management style we apply for the development of our employees.

Social Policy

The basic principle and commitment of our hotel is to minimize the negative impacts on the local community from the operation of our unit.

We take actions to help the local community financially and socially. It is our obligation to support their needs and to assess the risks of our actions according to the effects on the local environment.

Where possible our hotel offers in-kind (e.g. food and linen) to the local community.

Our hotel promotes the local area and Cyprus ensuring the best possible social and economic results for the local and wider Cypriot society.

We support and work with local suppliers and service providers helping the local economy by supporting more jobs and reducing our energy footprint for transporting goods.

Our hotel employs most of its workers from the local community. This has a very positive social and economic effect and allows the local community to have greater development.

Additionally, we aim to employ a balanced number of women and men to ensure gender equality.

This policy applies to all decisions, terms and conditions of employment, customer service, supplier, and service provider contracts. Our company is committed to the implementation of the relevant legislation for the protection of minors and to respect the rights of children. This commitment also extends to the children of customers, and we are determined to protect them from any form of exploitation, including sexual exploitation.

Commitments

The management and employees of our hotel are committed:

In understanding, implementing, and adhering to policy statements at all levels and departments.
In operation, maintenance, and continuous improvement of management systems.
In the continuous upgrading of the group’s services and operations, as well as the establishment of measurable objectives which will be checked, reviewed, and revised at regular intervals.
In the direct service of the customers, in the identification and satisfaction of the requirements of the interested parties, in the implementation of the legislative obligations, in the correct execution of the processes of the Hotel and in the faithful implementation of the management systems.

Booking terms & conditions

Payment policy

At the time of booking (or soon after that) your credit card will be charged a prepayment deposit equal to 30% of the total reservation amount.
This prepayment deposit is not refundable in case you cancel your reservation 7 days (or less) prior to your arrival.
Remaining balance to be paid on arrival.

Cancellation policy

This is a last-minute booking. Last minute bookings cannot be modified or cancelled without penalty. If you like to modify or cancel this booking, please check our Cancellation Penalty Policy below and contact our reservation department.

Guests can cancel free of charge until 7 days before arrival. In such a case the 30% prepayment deposit will be returned to your credit card.
If cancelled within the 7 days before arrival period, the 30% prepayment deposit will not be refunded and will be kept as a cancellation fee.
In case of no-show, 100% of total reservation amount will be charged as a cancellation fee.
In case of Early Departure, 50% of the remaining unused stay will be charged.

Check-in policy

Check-in time: 3 PM
Check-out time: 12 PM

Privacy Notice

At Amarande Hotel Ayia Napa, we are committed to protecting and respecting your privacy. Please read this notice as it contains important information about how we use personal data that we collect from you or that you provide to us.

Information & Consent

This Privacy Notice describes how we collect, use, process, and disclose your information, including personal information about you (hereinafter, the “User”), in conjunction with your access to and use of our booking system.

By reading this Privacy Notice, the user is hereby informed on how we collect, process and protect personal data furnished through the booking engine.

The User must carefully read this Privacy Notice, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether they wish to provide their personal data, or those of third parties, to Amarande Hotel Ayia Napa.

When this notice mentions “booking system,” “booking engine,” “system,” “website,” “platform,” “app,” “webapp,” “services,” “online services,” it refers to all pages and functions under https://amarandehotel.reserve-online.net/ unless specified otherwise.

By accessing the platform or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this notice from time to time. You should check this notice frequently to ensure you are aware of the most recent version.

Identity

When this notice mentions “we,” “us,” or “our,”, “data controller,”, “controller,”, it refers to Amarande Hotel Ayia Napa.

Data Controller

Amarande Hotel Ayia Napa operates this booking system through a data processor, as explained below. For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, we are the Data Controller. There is a strict contractual framework between the data controller and the data processor for the protection of your personal information. We are:

Amarande Hotel Ayia Napa47, Kryou Nerou30192, Ayia NapaCY

The User may contact our Data Protection Officer:

Data Protection Officer reservations@amarandehotel.com

Data Processor

WebHotelier operates this booking system on behalf of Amarande Hotel Ayia Napa and is committed to protecting the privacy of the users of this system. WebHotelier is:

WebHotelier Technologies LimitedMnasiadou 9 (Demokritos Building, Office 16)1065 NicosiaCyprus

For the purposes of the GDPR, where WebHotelier processes your personal data on behalf of Amarande Hotel Ayia Napa, WebHotelier is the the Data Processor. When this notice mentions “data processor,” “processor,” “WebHotelier,” it refers to WebHotelier Technologies Limited.

WebHotelier is a certified PCI-DSS Level 2 Service Provider audited monthly by Trustwave.

The User may contact WebHotelier’s Data Protection Officer:

Data Protection Officer dpo@webhotelier.net

Obligatory nature of providing the data

The data requested in the forms accessible from the booking engine are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.

Personal data we collect and process

This will include:

personal information about you which we ask you for (e.g. your name, address, and email address) when you make a booking from our booking engine;
financial details in order to process your booking when we require pre-payment;
details of transactions you carry out through our booking engine and details of the fulfilment of your orders.
our data processor may only collect and process personal data collected and/or processed on behalf of us in accordance with our instructions. WebHotelier cannot process it in any other way or for any other purpose.

We grant permission to our data processor:

to use your personal information for reserving rooms and/or other services for you at Amarande Hotel Ayia Napa;
to pass on your financial details to Amarande Hotel Ayia Napa and/or appropriate third party (for example, credit card company) for the purpose of confirming or paying for a booking;
to use your information for marketing purposes (where you explicitly agree to this); and
to pre-complete forms and other details on our website to make your next visit to our booking engine easier (e.g. when amending or cancelling a booking).

Social Login:

In the event of registration and/or access through a third-party account, we may collect and access certain information of the User’s profile from the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above.

Third-party data (e.g. book for a friend)

In the event that the User provides third-party data, they declare that they have the third party’s consent and undertake to provide the interested party -the data holder- with the information contained in this Privacy Notice, duly exonerating us and our data processor from any liability in this regard. However, we may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.

Sensitive Data

Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).

Use of Services by Minors

The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.

Purpose of processing personal data

Depending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:

To manage the bookings made, including payment management (where applicable) and the management of the user’s requests and preferences.
To manage registration in loyalty or membership programs, as well as obtaining and redeeming points.
To manage the User’s contact requests with us through the channels provided to this end.
To manage the sending of personalised commercial communications from us, by electronic and/or conventional means, in cases in which the User expressly consents.
To manage the provision of the contracted accommodation service, as well as additional services.
To manage surveys and/or evaluations regarding the quality of the services provided by us and/or the perception of its image as a company.

Data Retention

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or if the User requests their withdrawal from us, opposes or revokes their consent.

The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services or if you have a booking that has not yet been fulfilled)
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)

Legitimate interest for processing your data

The data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.

Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.

To revoke such consent, the User may contact us through the appropriate channels.

By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between us and the User, the processing would be legitimized as it is necessary for compliance with said purposes.

Data Disclosure

We will use and disclose Personal Data as we believe to be necessary or appropriate:

to comply with applicable law, including laws outside your country of residence;
to comply with legal process;
to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements;
to enforce our terms and conditions;
to protect our operations;
to protect the rights, privacy, safety or property of our own, you or others; and
to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.

International transfers of personal data

We may transfer your personal information to our data processor(s) or/and sub-processor(s) based outside of the EEA for the purposes described in this notice. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘ Privacy Shield’ scheme).

Our data is stored in the cloud using Amazon Web Services in N. Virginia, USA and in Frankfurt, Germany. If you are accessing any of our systems from outside the USA, you acknowledge that your personal information may be transferred to the USA, a jurisdiction which may have different privacy and data security protections from those of your own jurisdiction, to be processed and stored.

User’s Responsibility

The User:

Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to us is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.

Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to us for the purposes indicated.

Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to us or third parties.

Exercise of Rights

The User may contact us at any time free of charge, to:

To obtain confirmation about whether or not personal data concerning the User are being processed by us.
To access their personal details.
To rectify any inaccurate or incomplete data.
To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
To confirm revocation of consent.
To obtain from us the limitation of data processing when any of the conditions provided in the data protection regulations are met.
To request the portability of your data.

Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Data Protection Authority.

Security Measures

We will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.

Rates include all taxes • Check In time: 3 PM / Check Out time: 12 PM • This is an Adults Only property with a minimum age of 16 years to enter or stay. A photo ID or passport may be required • All hotel interior areas and restaurants’ terraces during meals are non-smoking • Pets are not allowed • The hotel reserves the right to pre-authorize credit cards and / or charge the agreed deposit amount • All requests or preferences are upon availability and cannot be guaranteed unless confirmed by a separate e-mail from our reservation department.

Booking terms & conditions

Payment policy

At the time of booking (or soon after that) your credit card will be charged a prepayment deposit equal to 30% of the total reservation amount.
This prepayment deposit is not refundable in case you cancel your reservation 7 days (or less) prior to your arrival.
Remaining balance to be paid on arrival.

Cancellation policy

This is a last-minute booking. Last minute bookings cannot be modified or cancelled without penalty. If you like to modify or cancel this booking, please check our Cancellation Penalty Policy below and contact our reservation department.

Guests can cancel free of charge until 7 days before arrival. In such a case the 30% prepayment deposit will be returned to your credit card.
If cancelled within the 7 days before arrival period, the 30% prepayment deposit will not be refunded and will be kept as a cancellation fee.
In case of no-show, 100% of total reservation amount will be charged as a cancellation fee.
In case of Early Departure, 50% of the remaining unused stay will be charged.

Check-in policy

Check-in time: 14:00
Check-out time: 12:00

Booking terms & conditions

Payment policy

At the time of booking (or soon after that) your credit card will be charged a prepayment deposit equal to 30% of the total reservation amount.
This prepayment deposit is not refundable in case you cancel your reservation 7 days (or less) prior to your arrival.
Remaining balance to be paid on arrival.

Cancellation policy

This is a last-minute booking. Last minute bookings cannot be modified or cancelled without penalty. If you like to modify or cancel this booking, please check our Cancellation Penalty Policy below and contact our reservation department.

Guests can cancel free of charge until 7 days before arrival. In such a case the 30% prepayment deposit will be returned to your credit card.
If cancelled within the 7 days before arrival period, the 30% prepayment deposit will not be refunded and will be kept as a cancellation fee.
In case of no-show, 100% of total reservation amount will be charged as a cancellation fee.
In case of Early Departure, 50% of the remaining unused stay will be charged.

Check-in policy

Check-in time: 14:00
Check-out time: 12:00

Booking terms & conditions

Payment policy

At the time of booking (or soon after that) your credit card will be charged a prepayment deposit equal to 30% of the total reservation amount.
This prepayment deposit is not refundable in case you cancel your reservation 7 days (or less) prior to your arrival.
Remaining balance to be paid on arrival.

Cancellation policy

This is a last-minute booking. Last minute bookings cannot be modified or cancelled without penalty. If you like to modify or cancel this booking, please check our Cancellation Penalty Policy below and contact our reservation department.

Guests can cancel free of charge until 7 days before arrival. In such a case the 30% prepayment deposit will be returned to your credit card.
If cancelled within the 7 days before arrival period, the 30% prepayment deposit will not be refunded and will be kept as a cancellation fee.
In case of no-show, 100% of total reservation amount will be charged as a cancellation fee.
In case of Early Departure, 50% of the remaining unused stay will be charged.

Check-in policy

Check-in time: 14:00
Check-out time: 12:00

Privacy Notice

At Amarande Hotel Ayia Napa, we are committed to protecting and respecting your privacy. Please read this notice as it contains important information about how we use personal data that we collect from you or that you provide to us.

Information & Consent

This Privacy Notice describes how we collect, use, process, and disclose your information, including personal information about you (hereinafter, the “User”), in conjunction with your access to and use of our booking system.

By reading this Privacy Notice, the user is hereby informed on how we collect, process and protect personal data furnished through the booking engine.

The User must carefully read this Privacy Notice, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether they wish to provide their personal data, or those of third parties, to Amarande Hotel Ayia Napa.

When this notice mentions “booking system,” “booking engine,” “system,” “website,” “platform,” “app,” “webapp,” “services,” “online services,” it refers to all pages and functions under https://amarandehotel.reserve-online.net/ unless specified otherwise.

By accessing the platform or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this notice from time to time. You should check this notice frequently to ensure you are aware of the most recent version.

Identity

When this notice mentions “we,” “us,” or “our,”, “data controller,”, “controller,”, it refers to Amarande Hotel Ayia Napa.

Data Controller

Amarande Hotel Ayia Napa operates this booking system through a data processor, as explained below. For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, we are the Data Controller. There is a strict contractual framework between the data controller and the data processor for the protection of your personal information. We are:

Amarande Hotel Ayia Napa47, Kryou Nerou30192, Ayia NapaCY

The User may contact our Data Protection Officer:

Data Protection Officer reservations@amarandehotel.com

Data Processor

WebHotelier operates this booking system on behalf of Amarande Hotel Ayia Napa and is committed to protecting the privacy of the users of this system. WebHotelier is:

WebHotelier Technologies LimitedMnasiadou 9 (Demokritos Building, Office 16)1065 NicosiaCyprus

For the purposes of the GDPR, where WebHotelier processes your personal data on behalf of Amarande Hotel Ayia Napa, WebHotelier is the the Data Processor. When this notice mentions “data processor,” “processor,” “WebHotelier,” it refers to WebHotelier Technologies Limited.

WebHotelier is a certified PCI-DSS Level 2 Service Provider audited monthly by Trustwave.

The User may contact WebHotelier’s Data Protection Officer:

Data Protection Officer dpo@webhotelier.net

Obligatory nature of providing the data

The data requested in the forms accessible from the booking engine are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.

Personal data we collect and process

This will include:

personal information about you which we ask you for (e.g. your name, address, and email address) when you make a booking from our booking engine;
financial details in order to process your booking when we require pre-payment;
details of transactions you carry out through our booking engine and details of the fulfilment of your orders.
our data processor may only collect and process personal data collected and/or processed on behalf of us in accordance with our instructions. WebHotelier cannot process it in any other way or for any other purpose.

We grant permission to our data processor:

to use your personal information for reserving rooms and/or other services for you at Amarande Hotel Ayia Napa;
to pass on your financial details to Amarande Hotel Ayia Napa and/or appropriate third party (for example, credit card company) for the purpose of confirming or paying for a booking;
to use your information for marketing purposes (where you explicitly agree to this); and
to pre-complete forms and other details on our website to make your next visit to our booking engine easier (e.g. when amending or cancelling a booking).

Social Login:

In the event of registration and/or access through a third-party account, we may collect and access certain information of the User’s profile from the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above.

Third-party data (e.g. book for a friend)

In the event that the User provides third-party data, they declare that they have the third party’s consent and undertake to provide the interested party -the data holder- with the information contained in this Privacy Notice, duly exonerating us and our data processor from any liability in this regard. However, we may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.

Sensitive Data

Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).

Use of Services by Minors

The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.

Purpose of processing personal data

Depending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:

To manage the bookings made, including payment management (where applicable) and the management of the user’s requests and preferences.
To manage registration in loyalty or membership programs, as well as obtaining and redeeming points.
To manage the User’s contact requests with us through the channels provided to this end.
To manage the sending of personalised commercial communications from us, by electronic and/or conventional means, in cases in which the User expressly consents.
To manage the provision of the contracted accommodation service, as well as additional services.
To manage surveys and/or evaluations regarding the quality of the services provided by us and/or the perception of its image as a company.

Data Retention

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or if the User requests their withdrawal from us, opposes or revokes their consent.

The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services or if you have a booking that has not yet been fulfilled)
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)

Legitimate interest for processing your data

The data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.

Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.

To revoke such consent, the User may contact us through the appropriate channels.

By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between us and the User, the processing would be legitimized as it is necessary for compliance with said purposes.

Data Disclosure

We will use and disclose Personal Data as we believe to be necessary or appropriate:

to comply with applicable law, including laws outside your country of residence;
to comply with legal process;
to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements;
to enforce our terms and conditions;
to protect our operations;
to protect the rights, privacy, safety or property of our own, you or others; and
to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.

International transfers of personal data

We may transfer your personal information to our data processor(s) or/and sub-processor(s) based outside of the EEA for the purposes described in this notice. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘ Privacy Shield’ scheme).

Our data is stored in the cloud using Amazon Web Services in N. Virginia, USA and in Frankfurt, Germany. If you are accessing any of our systems from outside the USA, you acknowledge that your personal information may be transferred to the USA, a jurisdiction which may have different privacy and data security protections from those of your own jurisdiction, to be processed and stored.

User’s Responsibility

The User:

Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to us is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.

Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to us for the purposes indicated.

Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to us or third parties.

Exercise of Rights

The User may contact us at any time free of charge, to:

To obtain confirmation about whether or not personal data concerning the User are being processed by us.
To access their personal details.
To rectify any inaccurate or incomplete data.
To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
To confirm revocation of consent.
To obtain from us the limitation of data processing when any of the conditions provided in the data protection regulations are met.
To request the portability of your data.

Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Data Protection Authority.

Security Measures

We will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.

Rates include all taxes • Check In time: 2 PM / Check Out time: 12 PM • This is an Adults Only property with a minimum age of 16 years to enter or stay. A photo ID or passport may be required • All hotel interior areas and restaurants’ terraces during meals are non-smoking • Pets are not allowed • The hotel reserves the right to pre-authorize credit cards and / or charge the agreed deposit amount • All requests or preferences are upon availability and cannot be guaranteed unless confirmed by a separate e-mail from our reservation department.

Privacy Notice

At Amarande Hotel Ayia Napa, we are committed to protecting and respecting your privacy. Please read this notice as it contains important information about how we use personal data that we collect from you or that you provide to us.

Information & Consent

This Privacy Notice describes how we collect, use, process, and disclose your information, including personal information about you (hereinafter, the “User”), in conjunction with your access to and use of our booking system.

By reading this Privacy Notice, the user is hereby informed on how we collect, process and protect personal data furnished through the booking engine.

The User must carefully read this Privacy Notice, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether they wish to provide their personal data, or those of third parties, to Amarande Hotel Ayia Napa.

When this notice mentions “booking system,” “booking engine,” “system,” “website,” “platform,” “app,” “webapp,” “services,” “online services,” it refers to all pages and functions under https://amarandehotel.reserve-online.net/ unless specified otherwise.

By accessing the platform or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this notice from time to time. You should check this notice frequently to ensure you are aware of the most recent version.

Identity

When this notice mentions “we,” “us,” or “our,”, “data controller,”, “controller,”, it refers to Amarande Hotel Ayia Napa.

Data Controller

Amarande Hotel Ayia Napa operates this booking system through a data processor, as explained below. For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, we are the Data Controller. There is a strict contractual framework between the data controller and the data processor for the protection of your personal information. We are:

Amarande Hotel Ayia Napa47, Kryou Nerou30192, Ayia NapaCY

The User may contact our Data Protection Officer:

Data Protection Officer reservations@amarandehotel.com

Data Processor

WebHotelier operates this booking system on behalf of Amarande Hotel Ayia Napa and is committed to protecting the privacy of the users of this system. WebHotelier is:

WebHotelier Technologies LimitedMnasiadou 9 (Demokritos Building, Office 16)1065 NicosiaCyprus

For the purposes of the GDPR, where WebHotelier processes your personal data on behalf of Amarande Hotel Ayia Napa, WebHotelier is the the Data Processor. When this notice mentions “data processor,” “processor,” “WebHotelier,” it refers to WebHotelier Technologies Limited.

WebHotelier is a certified PCI-DSS Level 2 Service Provider audited monthly by Trustwave.

The User may contact WebHotelier’s Data Protection Officer:

Data Protection Officer dpo@webhotelier.net

Obligatory nature of providing the data

The data requested in the forms accessible from the booking engine are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.

Personal data we collect and process

This will include:

personal information about you which we ask you for (e.g. your name, address, and email address) when you make a booking from our booking engine;
financial details in order to process your booking when we require pre-payment;
details of transactions you carry out through our booking engine and details of the fulfilment of your orders.
our data processor may only collect and process personal data collected and/or processed on behalf of us in accordance with our instructions. WebHotelier cannot process it in any other way or for any other purpose.

We grant permission to our data processor:

to use your personal information for reserving rooms and/or other services for you at Amarande Hotel Ayia Napa;
to pass on your financial details to Amarande Hotel Ayia Napa and/or appropriate third party (for example, credit card company) for the purpose of confirming or paying for a booking;
to use your information for marketing purposes (where you explicitly agree to this); and
to pre-complete forms and other details on our website to make your next visit to our booking engine easier (e.g. when amending or cancelling a booking).

Social Login:

In the event of registration and/or access through a third-party account, we may collect and access certain information of the User’s profile from the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above.

Third-party data (e.g. book for a friend)

In the event that the User provides third-party data, they declare that they have the third party’s consent and undertake to provide the interested party -the data holder- with the information contained in this Privacy Notice, duly exonerating us and our data processor from any liability in this regard. However, we may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.

Sensitive Data

Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).

Use of Services by Minors

The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.

Purpose of processing personal data

Depending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:

To manage the bookings made, including payment management (where applicable) and the management of the user’s requests and preferences.
To manage registration in loyalty or membership programs, as well as obtaining and redeeming points.
To manage the User’s contact requests with us through the channels provided to this end.
To manage the sending of personalised commercial communications from us, by electronic and/or conventional means, in cases in which the User expressly consents.
To manage the provision of the contracted accommodation service, as well as additional services.
To manage surveys and/or evaluations regarding the quality of the services provided by us and/or the perception of its image as a company.

Data Retention

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or if the User requests their withdrawal from us, opposes or revokes their consent.

The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services or if you have a booking that has not yet been fulfilled)
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)

Legitimate interest for processing your data

The data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.

Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.

To revoke such consent, the User may contact us through the appropriate channels.

By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between us and the User, the processing would be legitimized as it is necessary for compliance with said purposes.

Data Disclosure

We will use and disclose Personal Data as we believe to be necessary or appropriate:

to comply with applicable law, including laws outside your country of residence;
to comply with legal process;
to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements;
to enforce our terms and conditions;
to protect our operations;
to protect the rights, privacy, safety or property of our own, you or others; and
to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.

International transfers of personal data

We may transfer your personal information to our data processor(s) or/and sub-processor(s) based outside of the EEA for the purposes described in this notice. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘ Privacy Shield’ scheme).

Our data is stored in the cloud using Amazon Web Services in N. Virginia, USA and in Frankfurt, Germany. If you are accessing any of our systems from outside the USA, you acknowledge that your personal information may be transferred to the USA, a jurisdiction which may have different privacy and data security protections from those of your own jurisdiction, to be processed and stored.

User’s Responsibility

The User:

Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to us is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.

Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to us for the purposes indicated.

Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to us or third parties.

Exercise of Rights

The User may contact us at any time free of charge, to:

To obtain confirmation about whether or not personal data concerning the User are being processed by us.
To access their personal details.
To rectify any inaccurate or incomplete data.
To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
To confirm revocation of consent.
To obtain from us the limitation of data processing when any of the conditions provided in the data protection regulations are met.
To request the portability of your data.

Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Data Protection Authority.

Security Measures

We will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.

Rates include all taxes • Check In time: 2 PM / Check Out time: 12 PM • This is an Adults Only property with a minimum age of 16 years to enter or stay. A photo ID or passport may be required • All hotel interior areas and restaurants’ terraces during meals are non-smoking • Pets are not allowed • The hotel reserves the right to pre-authorize credit cards and / or charge the agreed deposit amount • All requests or preferences are upon availability and cannot be guaranteed unless confirmed by a separate e-mail from our reservation department.

Privacy Notice

At Amarande Hotel Ayia Napa, we are committed to protecting and respecting your privacy. Please read this notice as it contains important information about how we use personal data that we collect from you or that you provide to us.

Information & Consent

This Privacy Notice describes how we collect, use, process, and disclose your information, including personal information about you (hereinafter, the “User”), in conjunction with your access to and use of our booking system.

By reading this Privacy Notice, the user is hereby informed on how we collect, process and protect personal data furnished through the booking engine.

The User must carefully read this Privacy Notice, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether they wish to provide their personal data, or those of third parties, to Amarande Hotel Ayia Napa.

When this notice mentions “booking system,” “booking engine,” “system,” “website,” “platform,” “app,” “webapp,” “services,” “online services,” it refers to all pages and functions under https://amarandehotel.reserve-online.net/ unless specified otherwise.

By accessing the platform or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this notice from time to time. You should check this notice frequently to ensure you are aware of the most recent version.

Identity

When this notice mentions “we,” “us,” or “our,”, “data controller,”, “controller,”, it refers to Amarande Hotel Ayia Napa.

Data Controller

Amarande Hotel Ayia Napa operates this booking system through a data processor, as explained below. For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, we are the Data Controller. There is a strict contractual framework between the data controller and the data processor for the protection of your personal information. We are:

Amarande Hotel Ayia Napa47, Kryou Nerou30192, Ayia NapaCY

The User may contact our Data Protection Officer:

Data Protection Officer reservations@amarandehotel.com

Data Processor

WebHotelier operates this booking system on behalf of Amarande Hotel Ayia Napa and is committed to protecting the privacy of the users of this system. WebHotelier is:

WebHotelier Technologies LimitedMnasiadou 9 (Demokritos Building, Office 16)1065 NicosiaCyprus

For the purposes of the GDPR, where WebHotelier processes your personal data on behalf of Amarande Hotel Ayia Napa, WebHotelier is the the Data Processor. When this notice mentions “data processor,” “processor,” “WebHotelier,” it refers to WebHotelier Technologies Limited.

WebHotelier is a certified PCI-DSS Level 2 Service Provider audited monthly by Trustwave.

The User may contact WebHotelier’s Data Protection Officer:

Data Protection Officer dpo@webhotelier.net

Obligatory nature of providing the data

The data requested in the forms accessible from the booking engine are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.

Personal data we collect and process

This will include:

personal information about you which we ask you for (e.g. your name, address, and email address) when you make a booking from our booking engine;
financial details in order to process your booking when we require pre-payment;
details of transactions you carry out through our booking engine and details of the fulfilment of your orders.
our data processor may only collect and process personal data collected and/or processed on behalf of us in accordance with our instructions. WebHotelier cannot process it in any other way or for any other purpose.

We grant permission to our data processor:

to use your personal information for reserving rooms and/or other services for you at Amarande Hotel Ayia Napa;
to pass on your financial details to Amarande Hotel Ayia Napa and/or appropriate third party (for example, credit card company) for the purpose of confirming or paying for a booking;
to use your information for marketing purposes (where you explicitly agree to this); and
to pre-complete forms and other details on our website to make your next visit to our booking engine easier (e.g. when amending or cancelling a booking).

Social Login:

In the event of registration and/or access through a third-party account, we may collect and access certain information of the User’s profile from the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above.

Third-party data (e.g. book for a friend)

In the event that the User provides third-party data, they declare that they have the third party’s consent and undertake to provide the interested party -the data holder- with the information contained in this Privacy Notice, duly exonerating us and our data processor from any liability in this regard. However, we may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.

Sensitive Data

Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).

Use of Services by Minors

The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.

Purpose of processing personal data

Depending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:

To manage the bookings made, including payment management (where applicable) and the management of the user’s requests and preferences.
To manage registration in loyalty or membership programs, as well as obtaining and redeeming points.
To manage the User’s contact requests with us through the channels provided to this end.
To manage the sending of personalised commercial communications from us, by electronic and/or conventional means, in cases in which the User expressly consents.
To manage the provision of the contracted accommodation service, as well as additional services.
To manage surveys and/or evaluations regarding the quality of the services provided by us and/or the perception of its image as a company.

Data Retention

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or if the User requests their withdrawal from us, opposes or revokes their consent.

The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services or if you have a booking that has not yet been fulfilled)
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)

Legitimate interest for processing your data

The data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.

Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.

To revoke such consent, the User may contact us through the appropriate channels.

By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between us and the User, the processing would be legitimized as it is necessary for compliance with said purposes.

Data Disclosure

We will use and disclose Personal Data as we believe to be necessary or appropriate:

to comply with applicable law, including laws outside your country of residence;
to comply with legal process;
to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements;
to enforce our terms and conditions;
to protect our operations;
to protect the rights, privacy, safety or property of our own, you or others; and
to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.

International transfers of personal data

We may transfer your personal information to our data processor(s) or/and sub-processor(s) based outside of the EEA for the purposes described in this notice. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘ Privacy Shield’ scheme).

Our data is stored in the cloud using Amazon Web Services in N. Virginia, USA and in Frankfurt, Germany. If you are accessing any of our systems from outside the USA, you acknowledge that your personal information may be transferred to the USA, a jurisdiction which may have different privacy and data security protections from those of your own jurisdiction, to be processed and stored.

User’s Responsibility

The User:

Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to us is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.

Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to us for the purposes indicated.

Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to us or third parties.

Exercise of Rights

The User may contact us at any time free of charge, to:

To obtain confirmation about whether or not personal data concerning the User are being processed by us.
To access their personal details.
To rectify any inaccurate or incomplete data.
To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
To confirm revocation of consent.
To obtain from us the limitation of data processing when any of the conditions provided in the data protection regulations are met.
To request the portability of your data.

Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Data Protection Authority.

Security Measures

We will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.

Rates include all taxes • Check In time: 2 PM / Check Out time: 12 PM • This is an Adults Only property with a minimum age of 16 years to enter or stay. A photo ID or passport may be required • All hotel interior areas and restaurants’ terraces during meals are non-smoking • Pets are not allowed • The hotel reserves the right to pre-authorize credit cards and / or charge the agreed deposit amount • All requests or preferences are upon availability and cannot be guaranteed unless confirmed by a separate e-mail from our reservation department.

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Booking terms & conditions

Payment policy

Cancellation policy

Check-in policy

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